This training program teaches vital skills, knowledge, and defines the service mindset. 

The foundation of this program is based on what we believe makes the difference between good and great service.  

We have identified 9 "crown" qualities which are present when superior service is received. Integral to our training and service philosophy, we engage, nurture and inspire these qualities in each individual throughout the training.

The Triple S crown qualities:

• Communication
• Motivation
• Sincerity
• Responsibility
• Flexibility
• Decisiveness
• Humour
• Friendliness
• Teamwork