Standard

Operating

Procedures (SOP)

Implementing structure and clear guidelines ensures the clients residence will always be run to their expectations.  Based on the clients lifestyle and preferences, we will work with your staff to establish and document any process or procedure that impacts the quality of their experience in the SOP Manual. The SOPs will become the basis for the routine training program of each Interior employee, ensuring continuity and quality of service.

Examples of SOPs include but are not limited to the following general categories:

• Family Preferences and Service Standards
  
• Life Safety and Medical Emergency Procedures
  
• Purchasing and Contracting Standards
  
• Open and Closing Standards and Procedures
  
• Daily, Weekly, Monthly, Yearly Cleaning Procedures
  
• Daily, Weekly, Monthly, Yearly Interior Systems Maintenance Procedures