SSS Training Testimonials

"I had a very informative and educational week, I am so glad I have done this course and would like to thank you all for your help and especially for setting up courses like these for the yachting industry.  I believe it will change the industry in a great way."

Jules McDonagh

Butler Service II graduate April 2010

"I found the education, practice of different service styles as well as how to present yourself to guests especially beneficial."

Tim Ricketts

Butler Service I graduate April 2010

I enjoyed participating in the training and liked the teachers and teaching techniques.

Felix Silk

Butler Service II graduate April 2010

"It was especially beneficial to hear other people’s stories and experiences."

Astrid Möstl

Butler Service I graduate April 2010

"I thought Dan was outstanding and I was amazed that he never once referred to a single book or any other reference guide all week! His passion for wine translated in his teaching and definitely made the course fun while keeping everyone interested and informed."

Wine Knowledge graduate November 2009

"Welcome to the world of organization."

Suzanne Bryant

Butler Service I&II graduate September 2009

Kerry Salsbury

Butler Service I graduate November 2009

"I think the program is great. There was plenty of class interaction and it gave all of the students a moment to share an anecdote so others could gain insight from their experience. You learned that operations on boats can be interrupted by a variety of obstacles and we must be flexible while still delivering excellence in service. It was great for each girl to be able to lead a service in a new element working with new people.  I returned to work and began working with a new chief stewardess and we have been using royal service with guests."

Keegan Kortright

2nd Stewardess, MY Excellence III

Butler Service I graduate November 2009

"High complexity, life changing!"

Petro Lubbe

Wine Knowledge & Butler Service I graduate, September 2009

"I would definitely recommend the Butler Service I training to others.  As for the wine course, Dan made a really comfortable environment by getting us all on the same page. Basically, he made it so you didn't feel awkward or nervous for not knowing something."

Nikki Studer

Butler Service I & Wine Knowledge graduate November 2009

"The wine class was extremely informative and the trainer was very knowledgeable. He made learning the material clear and precise. The supplemental course books are very informative and useful reference guides for the future."

Gabriel Lynch

Wine Knowledge graduate November 2009

" I found the blind tastings and learning how to describe wine to a person very beneficial."

Sarah Miller

Wine Knowledge graduate November 2009

"Thank you for everything again, I really did have a great time and did learn heaps and it has given me a lot more confidence in what I already knew and things I know now and to all of you for the knowledge that you were so willing to share with me thank you so very much for that."

Janice Bromilow

"I loved it and had such a great time.  I especially enjoyed learning about the French wine regions."

Chasley Turner

Wine Knowledge graduate November 2009

"The first Butler Service course reinforces what you have learned thru the years & sharpens your skills in both service & housekeeping departments."

"For the Butler Service II course it is reassuring that fellow students are of a similar mindset.  It gives you the confidence to go back and really lead your team effectively."

Peta Dwyer

"I think Dan is an excellent teacher and motivator and encourages you along the way. He creates such a good atmosphere and arouses your interest and love of wine in such a short space of time!"

Brigitte Heeb

Wine Knowledge graduate November 2009

Dear Peter,
 
Allow me to give you a feedback of the training we had with Triple S last week.
 
First of all, Lesley and Rob were just delicious trainers, very knowledgeable, smart and gentle, friendly and professional.  They opened us many doors of being a butler, and further to be at the service of our guests.
 
Nobody will forget here the mind set, the body language and the attention of the details!!  Me personally, the quantity of tissue paper for one suitcase!!
 
I wanted to thank you with this email to offer us what we were expecting from you.  We are already thinking of the Butler Service II.  I wish to continue our cooperation in the next future.
 
Until then, I would be glad to recommend Triple S for their Excellence in Services.
 
Warmest Regards Peter, and please, you and your team, Never change your mind set!!
 

Dear Peter-
 
We have been using Triple S Consultancy to provide training courses for the interior crew for M/Y Victory for the past two years. The programme was tailor made for our yacht, in depth, with great attention to detail. It was presented by very professional and friendly trainers. As a result we achieved a very high standard of service, with the crew acting as a well-trained team. We had many happy charter guests and a delighted owner.
 
I could not recommend Triple S Consultancy highly enough under the leadership of Lesley Philpott.”
 

Dear Mr. Vogel

It is with great pleasure that I write this thank you letter to Triple S Consultancy.

What an experience and pleasure it was to work with you and your team and participate in the ‘Excellence in Service’ Training’.

As I had mentioned to you earlier, Grecotel continues to expand in all sectors of the market.  Our exclusive hotels, including a Leading Small Hotel of the World, meet the highest standards of the international traveller; it was therefore imperative that we made sure that our hotel staff were getting the relative training necessary to keep up with the luxury market and the demands of today.

Your training course was very thorough, detailed and very professional. Easy to follow and understand and so much fun also! Mr. Vogel, you also helped us create a suitable VIP team of staff based on your experience and because of the training. We now have a team that we can rely on when we have top VIP guests staying at our resorts.

Again I thank you and I look forward to next year’s participation in the Excellence in Service Training. 

Desi Dinou